Service Issue Analysis - January 27, 2017 - 5:15pm EST



Further to our post last night, the service patch we applied yesterday did resolve the issues reported by some customers this week. The root source of the issues was updated code that started causing intermittent and sporadic issues with the database sessions, thus causing latency in the areas that handle session management. We rolled back to the previous version of the code, and don't expect any further issues related to this.  Once again, we do apologize for the inconvenience.

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